By using this site you agree with our terms, conditions and privacy policy

Terms, Conditions and Privacy Policy

Standard terms for web design and development services are stated below (project or contract specific terms may be more detailed and will always override any standard terms stated):





Charges and rates are specific in quotations and or invoices for each contract, job or project. Rates published are indicative and may be depending on individual client specification or brief. Rates published are subject to change and are not binding.

All charges and prices for services carried out by Duplanet – Web Agency are subject to VAT (where applicable) at the prevalente rate.



Payment Terms


For web development projects, payment is due on completion of relevant milestones, as per project specific terms. Standard payment terms are stated below: 

- 20% deposit to confirm project
- 80% final balance payment on completion website




We reserve the rights to terminate our provision of service at any time. In the event that Duplanet – Web Agency are unable to perform their duties for any reason, including but not limited to; theft, fire, or illness, all relevant payments received will be returned to the client and Duplanet – Web Agency will have no further liability.


In the event of client cancellation requests, we will charge for work that has already been carried out, plus a minimum of 50% of remaining agreed work. Duplanet – Web Agency reserves the right to charge the full invoiced fee in the event of cancellations. Cancellation request will be reviewed on an individual basis, and decisions will be made at our discretion.





In the event of client reschedule requests, we will charge for work that has already been carried out, plus a minimum of 25% of remaining agreed work. Duplanet - Web Agency reserves the right to charge up to the full invoiced fee in the event of reschedule request. Each request will be reviewed on an individual basis, and decisions will be made at our discretion.

In the event of delays caused by Client’s failure to comply with agreed dates, times, content requests, organisation or other requirements specified or agreed, we reserve the right to charge additional costs incurred. Additional costs, including overtime rates incurred will be calculated at a pro-rata rate equal to x2 of agreed rates.



Amendments and Change Control


Any amendments to original brief or specification must be in writing and agreed by both parties.


Relevant changes to rates and turnaround times will be calculated based on the proposed changes and a new rate amendment quote will be provided and must be agreed with the client prior to any amended or additional work is carried out.


Alterations to original specification will increase agreed turnaround times.



Force Majeure


Neither party will be liable for failure to perform as a result of events or causes beyond their control such as fire, explosion, strike, and adverse weather. 




Each party shall not use, copy, share, or sell, the data and business information of the other party, except as required by law. Both parties agree not to divulge to any other person, or make use of for own purposes, any confidential company or client information that may have been disclosed during the course of the agreement. 


Data Storage


After the completion of a job or project, clients are provided with the finished website and final project files. Unless data storage or web hostings forms part of the contracted agreement, the duration and length of time we store files thereafter is at our discretion and are not liable for files deleted, lost or damaged after project completion. 






By Law content creators always own copyright to creative work produced, and the Client or heirs retain copyright for all content supplied to Duplanet - Web Agency for use within the website design. Clients must ensure they have copyright or permission to use all web content supplied. 

Copyright of the completed web designs, related graphics, code and source files created within the project remains with Duplanet - Web Agency. Full usage rights is granted to the client upon final balance payment.

Client agrees that resale or distribution, of the completed website or work supplied is forbidden unless by prior written consent. 

Duplanet - Web Agency always reserves the right to use work produced within our web or print portfolio, however clients may request for work produced for them not to be used by Duplanet - Web Agency within our work portfolio (Note: this may at times increase quoted rates and must be requested at quotation state).




Duplanet - Web Agency  reserve the right to add our logo and website link as accreditation to the finished project produced. Clients can request for a white label service with work produced for them not to have our branding and this must be (Note: this will increase quoted rates and must be requested at quotation state). 




Clients will not directly, indirectly, or on behalf of others; solicit, induce, recruit, encourage or otherwise endeavour to cause or attempt to cause any employee, previous employee or consultant of Duplanet - Web Agency (that becomes known to the Client during the course of a contract or job/project) to perform any related business or to terminate their relationship with Duplanet - Web Agency  , with a view to supplying the Client with related services. 


Web Browsers


Duplanet – Web Agency makes every reasonable effort to ensure websites are designed to correctly work on and be accurately displayed on most popular current browsers (Google Chrome, Internet Explorer and Firefox, or as specified in contract scope). Duplanet – Web Agency cannot guarantee correct functionality with all browser software across all operating systems.


Duplanet – Web Agency does not accept responsibility for website pages that do not display correctly in new browser versions after completion and hand-over of the website.





Where web hosting does not form part of the project specification, the client must grant Duplanet – Web Agency full temporary access to the Client's host server via FTP and control panel.


Domain Names

We do not warrant or guarantee that the domain name applied for will be registered or is capable of being registered by you. Accordingly, you should take no action in respect of your requested domain name(s) until you have been notified by us that your requested domain name has been fully registered.

The registration of the domain name and its ongoing use is subject to the relevant naming authority's terms and conditions of use and you are responsible for ensuring that you are aware of those terms and conditions and can and do comply with them. You irrevocably waive any claims you may have against us in respect of the decision of a naming authority to refuse to register a domain name and, without limitation agree that the administration charge paid by you to us shall be non-refundable in any event. This does not affect your statutory rights as a consumer.

We accept no responsibility in respect of the use of a domain name by you and any dispute between you and any other individual or organisation regarding a domain name must be resolved between the parties concerned and we will take no part in any such dispute. We reserve the right, on our becoming aware of such a dispute, at our sole discretion and without giving any reason, to either suspend or cancel the domain name, and/or to make appropriate representations to the relevant naming authority. This does not affect your statutory rights as a consumer.

Once you enter a contract with Duplanet - Web Agency to purchase a Domain, we will charge your invoice you, immediately. You must not under any circumstances order the same domain from another registrar before or after entering into a contract with Duplanet - Web Agency, as this will cause us unwarranted administration problems & costs, and we will not be able to issue a refund under any circumstances, whether we manage to obtain the domain first or whether the other registrar obtains it for you.

We will not be held liable for any losses (directly or indirectly) caused by non re-registration of domains for whatever reason. The re-registration of domains are solely the client's responsibility. However, we will attempt to contact the owner of the domain in advance in order to give the option to renew the registration of the domain through Duplanet - Web Agency. Transfers: we cannot transfer a domain out for the first 3 months of registration. Transfer out charges may apply depending on the domain name extension.






Services will only be launched once balance payment is received.


Duplanet – Web Agency is not responsible for creating web copy or other content for the website unless this form part of the project scope and specification agreed.





Hand-Over and service launch is done after client review and acceptance, however we offer a 1 month warranty. During the first 1 month from hand-over date we will provide up to 3 hours of free technical support, which includes correcting any found errors or deficiencies.





These Terms and Conditions are valid at time of booking and are subject to variation. Clients will be notified of any variations prior to booking. 


Applicable Law


All agreements shall be governed by the laws of the Portugal.



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Privacy Policy of

Effective date: August 29, 2018

Duplanet - Web Agency ("us", "we", or "our") operates the website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Duplanet - Web Agency uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Mailing Lists

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to a third party company where we send our marketing campaigns.

Your email address will remain within our database, or third party company for as long as we continue to use the email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any eMarketing that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to our mailing list.

While your email still active on our database, you may receive periodic newsletter emails from us.

If you are not an adult you MUST obtain parental consent before joining our email newsletter.


Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Portugal and choose to provide information to us, please note that we transfer the data, including Personal Data, to Portugal and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Duplanet - Web Agency will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Duplanet - Web Agency may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Duplanet – Web Agency
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: